New report: The profile of a modern furniture shopper

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White paper

Tech trends impacting the furniture industry: from AI to 3D product visualization

A commissioned study conducted by Forrester Consulting on behalf of Cylindo surveyed furniture industry leaders to explore the tech trends affecting customer experience and the industry’s future preparedness for digital transformation.

What you’ll learn:
  • What groundbreaking technologies are revolutionizing the furniture landscape
  • What CX technology investments furniture businesses will make in the next 12 months
  • How to prepare for the future of furniture shopping and win the experience battle


New technologies are overhauling strategic thinking, reimagining customer experiences, and fueling business advancement. Download this white paper and gain the insights you need to compete and thrive in furniture’s new era.

How to use this information:
  • Get a better sense of where the furniture industry is headed
  • Accelerate your digital transformation and get ready for the next chapter of furniture commerce
  • Identify, prioritize, and decide on technology priorities to redefine your customer experience

of furniture businesses are planning to adopt AR in the next 12 months


of furniture businesses are expanding the use of 3D product visualization


of furniture leaders see AI for customer support as impactful on sales

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