Katie Lyons

Manager, Customer Success

North America, Product & E-Commerce

Katie Lyons is a strategic customer success leader with over 15 years of experience in SaaS, specializing in product and e-commerce. At Chaos, she leads a team managing all North American customer relationships, driving digital transformation through data-informed strategy and cross-functional collaboration. Katie excels at aligning stakeholders, scaling customer success operations, and uncovering growth opportunities across enterprise portfolios. Her career spans global team leadership, enterprise sales, and service design—consistently delivering customer-centric innovation and measurable business impact.