Cylindo is looking for a Customer Success Manager to join our Global Customer Success team of exceptional professionals in Europe and the United States. As a Customer Success Manager, you will be responsible for maintaining customer relationships ensuring they get world class customer experience at Cylindo. You will be working in a highly collaborative and free environment in compliance with the global standards.
Build and manage long lasting customer relationships (account ownership)
Lead point of contact for assigned accounts
Link between customer and Cylindo teams – delivery, support, product, management
Supervise deliveries and integration projects led by the delivery team (secure smooth deliveries and happy customers)
Proactively check, evaluate and support accounts – e.g. optimal Cylindo integration, optimal UX, SKU activation, new Cylindo product releases
Ad hoc problem solving with support from Cylindo teams – delivery, support, product, management
Secure subscription renewals
Manage new orders – pricing guidance, create quotations/sales documents, prepare delivery plan, signing, coordinate delivery with delivery team
Identify account development potential / new sales opportunities
Support in inbound lead management and qualification
Ad hoc sales management support
Required Skills and Technologies:
3+ years of experience with sales / customer success / account management
Understanding of SaaS, can communicate using technical language
Fluent spoken and written English
Strong communication skills, written and verbal
Leadership skills, action-driven
Ready to take responsibility, good judgement, pro-active, creative
Capable of decision-making with our without support from the management team
Organizational and time management skills
Proficient work with Google Documents
Team player, fast learner, ambitious to advance and grow, good listener
Ideally, degree in Sales, Marketing, Management, Customer relations
Has worked in a similar role before
Has experience working with teams, clients or companies from the visualization, retail or ecommerce industry
Has experience working with SaaS companies before
Understanding of the global ecommerce / visualization market
Working at Cylindo
We’re a dedicated team of talented people supporting some of largest furniture brands in the world and changing the ecommerce world one product page at a time. We consider ourselves the best at what we do. You only get there by attracting great talent, and we expect you to be of the same caliber. We offer a creative, informal work environment with attractive perks and competitive salaries. Learn more about us here: http://cylindo.com/about.
If you have the enthusiasm, if you enjoy team-work and customer service orientation, don’t hesitate to tell us about it – you may be the one we are looking for.
How to apply: Where you’ve been is relevant. But where you want to go and what you believe you can do for Cylindo is what we’re eager to hear about. Please tell us about that, as well as including your CV. Apply to firstname.lastname@example.org with the topic line “Customer Success Manager”.
Start: As soon as possible.
Where: At our office in Skopje.